Koorier FAQ

Here you can find Frequently asked questions. We help you to find the answer!

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Customer Support



What will be my main responsibilities as a Driver
I still have questions. Where can I get help?
Why does my delivery status say “Parcel not received from retailer”?
My delivery/pickup attempt was not successful. Now what?
Can someone else sign for the delivery if I’m not home?
How will I receive my OTP?
That's not my home in the "Safe Drop" proof of delivery photo...
Can I opt-in / opt-out of "Safe Drop" deliveries?
Do you offer contactless deliveries?
My parcel wasn't delivered, there was an "Unsuccessful Delivery Attempt". What happens now?
My parcel is missing even though it was "Successfully Delivered"…
My parcel hasn't arrived by the estimated time of arrival (ETA). Where is it?
You have the wrong delivery information and/or you're missing important details!
I accidentally opted-out of notifications! How do I opt back in?
I don't have a Tracking Number!
How does Koorier prevent and handle parcel theft during delivery?
What are your operations & tech support hours?
What are your customer support hours?

My parcel wasn't picked up, there was an "Unsuccessful Pickup Attempt". What happens now?
How do I Return my Parcel?
How do I apply to become a Driver with Koorier?
Do I need prior experience or specific skill sets to apply?
Do I need my own vehicle?
Are you currently hiring?
Why is my delivery “On Hold”?
Why was my parcel left on my doorstep?
Will I receive notifications regarding my delivery?
What data security measures are implemented in your system?
What health and safety measures do you implement in your operations?
Do you provide proof of delivery?
Do you provide reverse logistics?
How do I track my delivery?
How do I send my orders to Koorier?
Do you provide reports and analytics?
What technologies do you use to manage operations?
What is Koorier's policy for failed delivery attempts?
What are your shipping rates?
What types of products or do you handle?
What geographic areas do you service?
What services does Koorier provide?