Get Koorier Support

Send us a message and tell us what’s wrong. Our Support team will review your request and respond asap.

For businesses

24/7 support

+1 905-901-0302

For customers

Monday - Sunday
8:00am - 10:00pm

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How do I track my delivery?
I don't have a Tracking Number!
Will I receive notifications regarding my delivery?
I accidentally opted-out of notifications! How do I opt back in?
You have the wrong delivery information and/or you're missing important details!
My parcel hasn't arrived by the estimated time of arrival (ETA). Where is it?
My parcel is missing even though it was "Successfully Delivered"…
My parcel wasn't delivered, there was an "Unsuccessful Delivery Attempt". What happens now?
Do you offer contactless deliveries?
Why was my Parcel left on my doorstep?
Can I opt-in / opt-out of "Safe Drop" deliveries?
That's not my home in the "Safe Drop" proof of delivery photo...
How will I receive my OTP?
Can someone else sign for the delivery if I’m not home?
My delivery/pickup attempt was not successful. Now what?
Why does my delivery status say “Parcel not received from retailer”?
Why is my delivery “On Hold”?
I still have questions. Where can I get help?